Disconnect Policy
Disconnect Policy
At, we work hard to provide our players with the best online and mobile gaming experience; however, we cannot always guarantee, with absolute certainty, the smoothness of your experience due to, and not limited to, factors outside our control, including weak internet connection as well as other circumstances that may lead to disconnection.
In cases of interruption, disconnection, or other incidents affecting gameplay, the following policy shall take effect. Please read the full text before using our services on the site. The use of our services is considered as having read and consented to the said policy.
1. All players shall bear the risk of disconnection and shall be responsible for the reduction of risk related to their internet connection.
2. When a player is disconnected before the bet is placed, the bet will not be valid, and the account balance will not be affected.
3. When a player is disconnected after the bet is placed, the bet will be valid, and the account balance will be automatically adjusted. For instance, when a player places a bet and loses the same, the loss will reflected in the account balance.
4. Players who want to verify bets and their corresponding outcomes shall make a formal request through Customer Support. Please note that this is only a verification process and does not alter the results of the bet.
5. If problems continue, don’t hesitate to get in touch with Customer Support for assistance. Cases are independently and thoroughly investigated.
6. at any time and within its own discretion, reserves the right to modify this policy and state the final verdict on all matters related to the same. Policy changes or related decisions will be communicated through in-app messages, electronic emails, WhatsApp, or written messages.
Live Baccarat
The conditions for the online Live Baccarat table are as follows:
1. When disconnection occurs before a bet is placed in any of the choices within the Baccarat Table, the bet will not be valid, and no adjustments are made to the account balance. This includes betting on either Player, Banking, Tie, and Pair.
2. When disconnection occurs after a bet is placed in any of the choices within the Baccarat Table, the bet will be valid, and any adjustments are reflected in the account balance. This includes betting on either Player, Banking, Tie, and Pair.
Live Roulette
The conditions for the online Live Roulette are as follows:
1. When disconnection occurs before a bet is placed in any of the numbers within the Roulette table, the bet will not be valid, and no adjustments are made to the account balance. This includes betting on any number, color, even, odd, and number range.
2. When disconnection occurs after a bet is placed in any of the numbers within the Roulette Table, the bet will be valid, and any adjustments are reflected in the account balance. This includes betting on any number, color, even, odd, and number range.
Online Slots
The conditions for online slot games are as follows:
1. When disconnection occurs before spinning, the bet will not be valid, and no adjustments are made to the account balance.
